Listening Task: Making Employees Happy at Work

You will hear a TED talk on called “This is what makes employees happy at work.”

https://www.youtube.com/watch?v=PYJ22-YYNW8

For questions 1-10, complete the notes on the talk with a word or short phrase (no more than three words) from the talk.

Extra discussion questions:

      If you were a manager, how important would it be to keep your employees satisfied? What steps would you take to do so?

      Is it ever appropriate for employees to become close friends with their managers? Why or why not?

      Do you believe in the classic phrase “the customer is always right?” Why or why not?