Listening Task: Making Employees Happy at Work

You will hear a TED talk on called “This is what makes employees happy at work.”

For questions 1-10, complete the notes on the talk with a word or short phrase (no more than three words) from the talk.

Extra discussion questions:

• If you were a manager, how important would it be to keep your employees satisfied? What steps would you take to do so?

• Is it ever appropriate for employees to become close friends with their managers? Why or why not?

• Do you believe in the classic phrase “the customer is always right?” Why or why not?